Support

Help at the moment you need it

The platform is designed so that you can manage it yourself. And if you do run into a problem, there is always someone there: the AI assistant for a quick answer, our team via email and phone, and an emergency number for during your event.

I am an organizer I bought a ticket

During your event

On the day itself, you will get someone on the line immediately.

If your doors are open, a question cannot wait until Monday. That is why every organizer has an emergency number that is available 24 hours a day, even on weekends and in the middle of the night.

Emergency number, 24 hours a day
In case it can't wait during your event. The number is in the backoffice, so you have it at hand.
You know what's going on
If there is an outage, you will see a notification in the backoffice. The platform's uptime is publicly available.
Or we stand there ourselves
If you entrust the entry to us, a SimpleTicket entry coordinator will guide your entry on the day itself.

Check the system status

In the backoffice

Help without manual

You don't need to read a manual to find your way. The explanation is where you need it.

AI assistant
Ask your question in plain language. The assistant knows the platform, knows which screen you are on, and can also create things for you.
Explanation for each section
There is a question mark in many places in the backoffice. Click on it to read what that component does and how to configure it.
Personal support
Would you prefer to speak to someone? Our staff can assist you via email and phone. The contact details are in the backoffice.

AI assistant in the backoffice

Forward every new order to our CRM.

That can be done with a webhook at the moment "after order". To which address should the data be sent? Then I will create it for you.

https://crm.voorbeeld.nl/hooks/orders

Webhook created
It is active for this event. Would you like to send a test order?

What we also help you with

Switching from another provider

We load the barcodes from your old system or convert your existing orders, so you can simply scan tickets you have already sold.

Furnishing your entrance

From advice based on your site drawing to full execution on location.

Scanners and network

You can request Zebra scanners via the backoffice. If there is no network on your premises, we can take care of it.

Question about your tickets? Go to the support page

If you have purchased a ticket, you can find all the help at support.simpleticket.eu. There you can resend your tickets to yourself and read the answers to the most frequently asked questions. For questions about the event itself, such as times and house rules, you can contact the organizer.

To support.simpleticket.eu

Frequently Asked Questions

Questions about support

How do I access support as an organizer?

Via email and phone. The contact details and emergency number are in the backoffice. For a quick answer, you can also use the AI assistant there.

What if something goes wrong during my event?

Then call the emergency number, which is available 24 hours a day. You can find it in the backoffice.

Is there a manual for the backoffice?

You don't need that. The AI assistant answers your questions on the screen where you are, and next to many items there is a question mark with an explanation about that item.

Do you help with switching from another ticket provider?

Yes. We load the barcodes from your old system, or you can convert your existing orders using an Excel upload. This way, you also scan the tickets you have already sold.

Where can I go with questions about my order?

If you have purchased a ticket, go to support.simpleticket.eu. There you will find the answers to the most frequently asked questions about your order and your tickets.

I haven't received my tickets. What now?

First, check your spam folder. If the email is not there, go to support.simpleticket.eu and enter the email address associated with your order. You will then receive the email again.

Ready to see what SimpleTicket can do for you?

Request a demo and experience the difference for yourself.

Launch your ticket shop

No subscription or setup costs
Revenue directly into your own account
No multi-year contract needed